Customer Testimonials
My service experience at Legend Audi is as always a pleasant one. My service assistant Cathy gets me in and out quickly. She keeps me updated through out the day and let’s me know as soon as my car is ready. I appreciate Legendary Audi!.
Service at legend for our Audi and Touareg is always scheduled well and I appreciate that I am informed of the work that needs to be done at every step of the process. Scheduling is easy and Heather reviewed all current maintenance. I appreciate that I am always called to review cost of work before it is done. Scott, the service manager always checks all work that has been done , answers all questions and has always been available to review and keep our cars in top shape. Needless to say, we will continue to purchase Audi or VW so that ...
Parts department is very helpful. Kenny and Jonathan are the best!
Louis was very helpful with gathering info about delivevering a vehicle is was interested in purchasing.
Very good experience getting my new Audi A4. Louis was very friendly and accommodating to my well wife and I. Would definitely recommend the dealership to my friends. Thanks Frank
Excellent customer service! Check engine light came on, so I dropped my car off at Legend for the first time. Best VW I have ever used for servicing my car. Shoutout to Heather for always keeping me informed about what was going on (turned out to be a big job), offering me a loaner car when it appeared the job was going to take longer than expected, and being a friendly face in an unfamiliar setting. When it comes time to get my next VW, I'll be purchasing my vehicle from Legend VW.
Great service experience. I was in and out very quickly. The woman at the desk named Pam was great to interact with. I highly recommend them.
Always a pleasure when dealing with Sean. Took my S7 for a service. Sean gave me a brand new loaner so I didn’t have to wait and was able to get on with my day. He called me with updates multiple times and explained everything that was being done. Picked up my car nice and washed. Doesn’t get better.
They help get into a good car when no other dealer was helping out. I’m happy with the purchase i will come back when i need another car
Employees are very friendly and professional They are excellent at sending reminders and follow-ups. Cathy H. is very good at her job. She is always very accommodating.
I love the people at Audi service. Kathy is always very helpful and answers all my questions. I needed my car done by a certain time and they accommodated me.
Explained everything completely -even explained insurance coverages and showed me reason for the problem. Explained why it happened and how to prevent it from happening
The entire experience at this dealership is excellent. From shopping, to purchasing to service. Their service department is curtious, professional and fair. They also send helpful service reminders and complete the work on time with great care. Highly recommended.
Excellent reviews the car dealership was clean and treated me so well! I would definitely go back to this dealership excellent I am happy and my car was service and they were honest
I can’t speak for the entire place. But you can’t go wrong with pre-owned manager Jose.
Cathy was Great came in for a battery for my remote I was treated like I was there best customer Cathy took care of it immediately Left feeling good
Professional work completed by an expert caring team! I will be back! The Q5 had 111k on the odometer and required a replacement axle. All the work was completed in a timely manner and the car was returned washed.
The service was great . It took the right amount of time . The staff was friendly and explained things well . I wish they could have a few snacks
I walked into the dealer Saturday and was very happy. The next day I bought a car. Michael Paskoff provided excellent costumer service. He was very patient and worked hard to accommodate our needs. He also had a great sense of humor, honest , straight to the point and got my car in the time that he promised. I haven’t bought a new car in 21 years. I went to a few other dealers and I must say he is reason why I bought my Volkswagen Atlas in Massapequa
Excellent customer service. Appointment was easy to make and car was ready as promised. Good communication during and after the service was completed. All work was explained to me when I picked up the car.
Have been buying and servicing my cars here for nearly 30 years. Service and repairs are always perfect. Scott and Sean were great helping me with my tire issues. Highly recommend.
Service was very helpful , they listened to the reported issue that another dealer couldn’t fix, they took the time to explain what they found, and was very informative.
Easy to drop off my car, service done next day by noon. Kathy, my service advisor was excellent. All work was done and I got a follow up call.
This is my favorite Audi service on the island so far. Always a pleasure when working with Sean. He knows exactly what my car needs. The only complaint I have is that it takes forever to do small stuff when you decide to wait at this dealership and getting a loaner seems impossible unless it’s weeks in advance. So if something comes up with your car that needs immediate attention you better have someone that can pick you up while your car is being serviced or bring a book or have something to watch on Netflix cause you are ...
Good place to service your audi and Good customer service and good service all around good service people and good sales people and teams o
Sean was great! Informed me every step of the way. Called me with a price, schedule and when it was ready. They gave me my car all washed too.
Always a great experience at Legend! The people are extremely professional and pleasant to work with. Would not go anywhere else! I have been going to legend since I moved here in 2004.
The car was leased on 9/20. I think my oil change was premature at 1125 miles. My dash board was giving a warning, this was the 10,000 check up???Great service!
The dealership went above and beyond for the service of my vehicle. During the process of my repairs I had a family emergency and Cathy and staff went beyond expectations to not only service my car in a timely manner but to adjust to my needs in returning the car to me. She deserves 15’stars for the service she provided.
I waited while my car was being serviced. Dave was attentive while I waited, checked on me, gave updates on service time, and explained exactly what was done.
It was a pleasure throughout the entire pre owned purchase. The sales manager , Jose Garcia, made it just that! I walked in on a Friday and drove out with my pre-owned Audi q3 on Monday ! I highly recommend Legend Audi and Jose Garcia for all your pre- owned questions!
Very accommodating staff, service manager Scott and service advisor Cathy really helped to get my service done within my time frame. I was provided with a nice Audi loaner.
Sales Joel @ Legend Nissan is very effective in finding the right car for our needs and answered all our questions about cars and financing. It has been a true pleasure to work with Joel . Plus, it is also convenient to turn in last lease-end VW at the same dealer while picking up a new Nissan leasing car same time. I am looking forward to a smooth drop-off/pickup process in a few days.
The service department excels with their courteous staff , on time appointments , and attention to detail. All maintenance and repairs on our vehicles is professionally completed - we have full confidence with the whole team. Both service managers- Scott and Kathy explain what maintenance is due on our vehicles and the corresponding charges. Legend is a great service center- they take great care of us and have kept our vehicles running safely. Because of the great service department we will continue to drive VW and Audi cars.
Cathy in the service department is a pleasure to work with every time I need to bring in my vehicle. She answers all questions and is upfront with pricing and when the vehicle will be ready. Our family has worked with Cathy and Legend VW for over 5 years and have been satisfied every time.
I don't remember the gentleman name at the desk. He was older with gray hair. He was very courteous and explained everything before it happened. He even gave me a discount for being a Healthcare Worker. Everything was great and the Show Room was cool. I would have liked to play with the new cars for a bit while my car was being serviced. But I got to check them out anyway. My only complaint is that the service is expensive. But its Audi. You get what you pay for. The discount was appreciated. And the car wash was ...
Treated with respect, and there were no games. I’ve leased and purchased from them and will continue to use this facility for my next car and the service of my current vehicles.
Always a positive experience. Great customer service. They always make sure your satisfied with the work that was done. I was told I would have to come back to do a recall over the phone. But when I got there they did it that day I didn’t even have to ask.
Excellent dealership. Always friendly and eager to help. Never a issues. This is my second Audi I have purchased from there and will continue in the future
This dealership is professional and friendly. My car was repaired quickly and completely. The staff is competent and ready to assist. Would surely return. Dealership is clean and safe.
Amazing service which was scheduled, but I had issues with CarPlay and a salesperson came to my rescue. While he wasn’t able to fix it, he kept trying and offered several suggestions. Everyone there is super nice
Kathy is always extremely helpful, when ever I bring my car in for any reason , weather it’s an oil change or inspections, also car parts recall. She always has a smile on her face.
My car’s Bluetooth was malfunctioning. They did a great job diagnosing the problem and doing the repair. Sean was very nice to work with. He kept me informed throughout the process. It took time to get the part.
Adam made buying my car so easy! The best Volkswagen Salesman I met during the process for looking for my first car and will defiantly come back to him and Legend Volkswagen for future cars!
Very professional and Great customer service. This was the smoothest and easiest process I have ever done when purchasing a vehicle. Thank you guys for making this a wonderful process!! Great Deal and Great Service
Dave and the team were extremely professional and made the process as easy as possible. They even followed up post service to check if everything was okay. Would definitely recommend. If you need a service for Audi, just ask for Dave.
I bought 12 cars from this dealer. The owner of the company makes sure you are satisfied and the service Dept is great on repairs.
Louis is a very nice gentleman, polite, knowledgeable and help me with all the questions about the new vehicle. I will gladly recommend him to other people. Pleasure working with him and I will definitely come back for my second car when my lease will expire in a few months.. Thank you very much for everything.Aurora Coman
As always, my service appointment at Legend VW was wonderful. Cathy is friendly and professional; she is always a pleasure to work with when I bring my car in for service. The skilled service team has taken great care of my car for years.
This was the smoothest and easiest process I have ever done when purchasing a vehicle. Thank you guys for making this a wonderful process!! Great Deal and Great Service.
Brought my vehicle in for service quick drop off and they stayed in communication with me vehicle was ready for pick up by mid day great experience
The dealership is great all the way around. The service is impeccable and friendly. They had my car ready when they promised it. I couldn’t be more satisfied with the service and the sale of my vehicle. The salesman was very informative and extremely friendly. I’ve recommended this dealership to my whole family and all my friends. Thank You !!!
Very professional and courteous staff. Will always use them for sales and service. The wait time was acceptable and the waiting area was clean. Great place.
This is my 2nd Audi A5 that I leased from this dealership and overall have no complaints. I am in the process of getting my next A5 from them.
No pressure sales, Ed was great highly recommend!!! Car was ready with a full tank of gas too. Thanks Now I just writing to fill the 25 word minimum
Great buying experience. Jess is very knowledgeable with audi products and the deal was easy to get done. No pressure to do the deal like you can get at other dealerships. Overall excellent experience.
Overall it was an excellent experience. The car is exactly what we were looking for. Ed was able to get us the color of the car we wanted for both the interior and exterior. Considering how much in demand the car is, we were plesently surprised about how quickly we got the car.
Went in for a scheduled oil change and service check up. Dave who checked me in was friendly and courteous and Matt who worked on my car was very professional and went above and beyond with giving my car a thorough check up. Both were extremely helpful.
This was the easiest car buying experience I have ever had. Jose provided me with an excellent car, competitive price, pictures, and details over the phone and through email. When I arrived at the dealership, I did a test drive and put down a deposit. A day later I took the car home. No misdirection, no deception, no hidden fees. Ivy was also a pleasure to work with on financing. I would gladly buy from them again.
This was the easiest car buying experience I have ever had. Jose provided me with an excellent car, competitive price, pictures, and details over the phone and through email. When I arrived at the dealership, I did a test drive and put down a deposit. A day later I took the car home. No misdirection or deception. No hidden fees. Ivy was a pleasure to work with on financing. I would gladly buy from them again.
Sean always takes his time to go over what needs to be done to my Audi every time I come in for a service. Recently I went it to purchase new tires and do an oil change. He didn’t try and add on million other things that “needed” to be done. He’s very honest and always takes care of me. I know when you service your car at a dealership you end up spending extra, but I know they are not cutting any corners and things are done by professionals. Two days in with my new tires and ...
I had a great experience picking up my car from Legend Audi. They made sure the car was in great condition prior to my trip home.
I brought my car to numerous dealerships over the years, and Legend Audi was by far the best! The service department was accommodating, the mobile experience was fantastic, and they made things extremely easy, I’ve never been in and out so quickly I’ve been so satisfied! A class act in the automotive industry! Highly recommended!
Got an appointment promptly. The car was diagnosed and fixed within five hours. Highly recommend. Their prices were reasonable and they were in constant contact to keep me aware of what was going on.
Always a pleasurable experience! Top level sales and service professionals that go out of their way to accommodate your needs and concerns. Courteous and knowledgeable! Will be coming back.
Louis was amazing. he helped me get a car that met all my expectations! and he's very professional and friendly! It was a very pleasant transaction and he took his time to explain every little detail about my lease. This is my first vw and I am very pleased with the car I've gotten.
Really pleasant experience . Great knowledge and friendly through the whole process. Would highly recommend Louis to anybody looking for a quick and simple purchase/lease.
Had a great experience at Legend VW. Louis was extremely knowledgeable of the vehicle and helped me get the exact car I was looking for. He was not pushy at all and made me feel very comfortable when deciding to lease my new Tiguan. I could not be happier with the service and vehicle. This was the first time I went to a car dealership and did not walk away frustrated. No games, just great cars and service. Would absolutely recommend Legend VW.
My experience at Volkswagen was nothing but Fantastic • we walked in and Louis made sure we were being helped.. he was friendly and made purchasing a vehicle enjoyable !!
Dave the associate that helped me was friendly & professional. I got my car back quickly, it works well & it was cleaned. Dave explained to me upon pickup everything that had been done, the warranty & several other bits of pertinent info about the service. Overall I was satisfied.
My car was in for service which took several days the end result was perfect and my service advisor communicated with me constantly throughout the process
I previously wrote a poor review of a salesperson and I heartily wish to change this and make it right! Due to probable miscommunication in the “paperwork” area, I left the dealership with the impression that I had been deceived regarding my overall cost. When the refund check came based on my trade, the figures added up to what I originally thought it should be. Mr. Ed Jaffe obviously was NOT being deceptive and gave me his part of the figures to the best of his ability. The woman who did the final paperwork must have misunderstood a question I ...
The car was brought in for just a state inspection. I was treated as a valued customer and the turnaround time was excellent. I would definitely return.
This is the 3rd car purchased from this dealership. Every aspect of the entire car purchase was handled both professionally and courteously. The car was delivered on schedule and I received expert instruction on all of the many high tech options available. I really want to thank Charlie Gore for all of his assistance. I am very pleased with the entire experience!
Michael was very helpful and friendly. He was on time for our appointment and worked with us and gave all his attention to us Thank you very much!
He is always great ! Explains everything going on and asks if you have any questions. Super friendly and welcoming . I would recommend his service to anyone
Everyone my wife and I sat down with were courteous and knowledgeable . We didn’t fell pressured and was satisfied when we left . Kaitlynn was very attentive .
Sales - brian and kaitlynn were knowledgeable, not pushy and very informative..both made the buying experience quick and painless. Would recommend both of them for a future purchase!
Made the card buying process easy and efficient. Answered all questions and provided me with information necessary to make a smart decision and not feel forced into buying.
The purchase process was painless. The staff and salesperson were professional and helpful - focused on the customer. A five-star dealer that I recommend highly.
Great service All that needed to be done was completed Fast , loaner , great attendant Shawn was awesome Did all he could to do the best
I Went in for a software update and received 5 star service. Didnt have to wait to long...The waiting area is nice and comfy .
Efficient and courteous in every aspect. Ongoing Update on email and text. Compared to other area service at Audi dealerships this was the BEST overall on Long Island
Wait duration has improved tremendously from my previous visits . Everyone was professional as always . Covid impeded the check in process but overall My experience was so much better than before .
I bought my car in to be repaired because I was having serious issues with it and they completely fixed all the issues and now I’m satisfied!
Dave is an excellent service advisor. He really took care of me and went over all the concerns with my vehicle and all my questions were answered. Highly recommended!
Smooth and easy buying process. No high pressure sales and waiting for salesperson to keep going back and forth to management. This is my 2nd Audi purchased from Legend alternating between BMW. The experience at Legend is by far much more pleasant and I feel confident about my purchase.
Great group of employees working at this dealership. The facility itself is beautiful and very clean. The service provided was quick and all they staff members were extremely friendly.
They are the best service department in the whole wide world. Great, great, great people and technicians. Terrific, terrific, terrific and efficient. The best ever.
Great service, on time and professional. Will always go to Audi massapequa for all my service. Most modern and clean facilitt i have ever been to
Service department always gives reliable care for all our vehicles. They are courteous and very well informed. Easy to get service appointments and all work is performed on time. Explanation of work to be done and estimates always on point. Scott Ladd - the service manager has always gone out of his way to assure that all work has been done to our satisfaction. Because of their competence- we have never had a mechanical issue on any of our cars. Cathy is always helpful in assessing what needs our vehicles may need . Work is accurately done- and all vehicles returned ...
Cathy is my go-to rep whenever I need service on my VW. She has consistently been honest, professional and friendly in the 5 years since I’ve purchased my vehicle. This service dept. is by far the best in the area.
This dealer gives you fair prices with no pressure to purchase immediately. I purchased my Audi A 4 after leading the car. It was a pleasant experience. I bought the Warranty after speaking with Ivy and she gave me time to think about it. No pressure.
The service manager was extremely friendly and helpful. They didn’t try to up sell me on additional items. They completed all of the work in a quick and timely manner.
Second visit to the service department and I had a wonderful experience both time. Very clean and organized. Friendly staff. Work was performed in a timely manner. Came all the way from Brooklyn.
Dave was very professional,very personable,and very informative. Happy with the service Would recommend Dave to other Audi owners Thank you Dave Dave is an assets to your company
Excellent service all around. Prompt and professional service and they truly accommodate customers needs. Highly recommended to anyone looking to service their vehicle with white glove service.
Audi Massapequa is the best authorized service center in LI and NYC. Customer service is great. Very honest with their recommendations on my vehicle. Cathy was extremely helpful with my service. Will definitely come back to service my dream car.
I brought my Q5 in for what turned out to be a major engine repair, and the customer service I received was excellent. I worked with Sean, who was courteous, efficient and respectful of my time and needs. I was provided a loaner, and my repair was finished ahead of schedule by two days. I have never had such a positive service experience... Kudos to this team!
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